Browse by FAQ Category

Our most common support questions and answers are also categorized to help you find them easier. For everything else, please create a ticket below and we will respond to you directly.


Definitions of Core Skating Skills Evaluated

Linear Skating

Angular Skating

Short Acceleration Burst

Long Acceleration Sprint

Tight Turns

Wide Turns




Situational Advantage / Disadvantages


Q: Can I review plays using Drive Hockey Analytics?

Q: Can I review skill development progress over time?


Q: What type of events can be tracked

App Features

User FAQs

Q: How do I view my child’s player dashboard?

Q: How long does the invitation link last before it expires?

Q: I received an invitation to my child’s analytics but the link has expired?

Q: How can I share a link to the report with someone else?

Q: Which browser is best to view my report?

Coach Users FAQs

Q: What kind of events can I run?

Q: How do I invite players to their dashboard?

Q: What is the difference between a practice and a combine?

Q: Do I have to change my practice plan to use the system?

Q: How will the data be shared with me and my team?

Sensor Hardware

Sensor FAQs

Q: The red charging light on my anchor/tag went out, what does this mean?

Q: How long does it take to charge a player sensor? Anchor?

Q: How long does it take to charge a player sensor? Anchor?

Mobile System FAQs

Q: How long does it take to setup the tracking system before an event?

Q: I had one of my anchors stop working in the middle of my tracking session, will this affect my data?

Q: How do I know the system is recording correctly?

Q: I attempted to sync the data I recorded while connected to the Edge device, but its not working?

Q: Where on the glass should I place the anchors?

Q: When tracking an event, why can I only see one Gateway device on screen?


Rink Calibration

Q: What tool should I use to measure and calibrate a rink?

Q: What does Drive Hockey do to measure and calibrate a rink?

Q: Why should my arena be measured and calibrated for Drive Hockey?

Q: How can I have our arena measured and calibrated for Drive Hockey?

or Create a Support Ticket

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